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Frequently Ask Questions (FAQ)

Will I get the exact same item as shown on the model and photo?
Yes. What you see is what you will get. You will never get any imitation or replica items. We deal with reputable overseas trading companies holding imported Japanese/ Korean fashion prducts. We also have our own contacts for European/ American brand company agents both in the USA and in Europe for accessories and handbags. We took pride on providing you the best quality authentic items, so you can shop worry free.

What kind of payment do you accept?
We accept all types of credit cards or bank transfer through Paypal.
We also accept cashier checks, money order or Western Union money transfer under certain circumstances.
Please email us to discuss.

Where is your source of merchandises? Are they authentic?
OrangeMe guarantees 100% authenticity for all of our products or your money back. All of our merchandise come directly from designer manufacturers or through legal channels of authorized distributors. We also have our own contacts in Europe. All products are brand new. We would also state clearly in our description if it's a pre-owned item, which we normally do not carry. We post our products honestly with even the slightest flaw if there are any. We want to make sure that your online purchase experience is a pleasant one.

Why are your prices lower than retail?
We only have a web presence and we do not need to pay for any store front rental. This lower our operating cost and therefore allowing us to pass the savings to you! We also get overstock from designers at a lower cost.

Do you ship internationally?
We do ship worldwide. The more you purchase, the less shipping you'll pay.

From (USD) To (USD) Rate (USD)
0.01 100 38  
100.01 300 35  
300.01 500 30  
500.01 1000 25  
1000.01 and up 15  

What is your return and exchange policy ?
All Sales Final. No return or exchange. This keeps our operating cost low and be able to maintain our low prices. We post our products honestly and clearly. Please read description.

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